Data Protection Notice: AB Removals & Transport Ltd is committed to safeguarding personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Data Controller Information
The data controller responsible for the personal data collected via this website is:
- Entity Name: AB Removals & Transport Ltd trading as AB Removals – Man and Van
- Company Registration Number: 14892341 (Registered in England & Wales)
- Registered Business Address: Unit 4, Gateway Business Park, Silvertown Way, London, E16 1EA
- ICO Registration Reference: ZB589412
- Privacy Contact: Infoabremovalsmanandvan@gmail.com
2. Personal Data We Collect
We only collect data necessary to provide accurate removals quotes, execute van transport, and respond to enquiries:
- Contact Information: Full name, telephone number, and email address.
- Logistics & Move Data: Collection and delivery postcodes, property access profiles (floors, lift status), and itemized cargo summaries.
- Technical & Security Data: IP addresses and user-agent strings processed strictly for security rate limiting and CSRF protection. Zero PII is retained in our logging storage.
3. Lawful Basis for Processing
In compliance with Article 6 of the UK GDPR, we process personal information on the following lawful grounds:
- Contractual Necessity: Processing your quote request and fulfilling moving and haulage bookings.
- Legitimate Interests: Preventing cyber abuse, brute-force spam submissions, and securing our digital infrastructure.
- Legal Obligation: Maintaining statutory accounting, VAT, and tax records under UK corporate law.
- Consent: Where you provide explicit consent for analytical cookies via our cookie consent banner.
4. Third-Party Service Providers
We never sell, rent, or trade your personal data. We engage vetted processors strictly to deliver services:
- Resend: Secure transactional email dispatch for quote confirmations and enquiries.
- Hosting Infrastructure: Secure UK/EU hosting providing SSL encryption and firewall defense.
5. Data Retention Periods
Enquiries and quotes that do not proceed to a confirmed booking are automatically and securely deleted within 90 days of receipt. Confirmed booking manifests, dispatch records, and VAT invoices are retained for statutory HMRC accounting purposes for 6 years in accordance with UK corporate law.
6. Your Data Subject Rights
Under the UK GDPR, you hold significant statutory rights regarding your personal information:
- Right to access the personal data held about you (Subject Access Request).
- Right to rectification of inaccurate or incomplete information.
- Right to erasure (“right to be forgotten”) where statutory retention grounds have lapsed.
- Right to restriction of processing and right to object to processing.
To exercise any of these statutory rights, please email our privacy team at Infoabremovalsmanandvan@gmail.com. We respond within one calendar month without administrative charge.
7. Supervisory Authority Complaints
If you have concerns about our data handling, you have the right to lodge an official complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by telephone at 0303 123 1113.
